Sis, I know all about SBC, used to have them when we lived in California... I am still fighting them, called them back in June to shut off our DSL, and come July they still had our account open, and wanted us to pay something like 250, yea right... it's now October and they still say we haven't called them to shut off services, which is why we are on dial up.. ~Rme~ and their customer service sucks